Delete Account

Deleting your AQVELIS account

You can delete your AQVELIS account directly in the app. You can find the menu item for this under:

Settings → Danger Zone → “Delete Account”

After selecting “Delete Account”, you confirm the process in two steps; finally, you confirm with “Delete Account Permanently”.

Technically, the app calls a server-side function that deletes your authenticated Supabase Auth user. Via deletion rules stored in the database, the following data assigned to you is completely deleted in the process:

• your profile
• legal consents
• your water environments/facilities
• measurement target ranges
• measurements
• product assignments to your facilities
• measurement device metadata

Global product catalog data (e.g. product master data) remains, as it is not assigned to you personally.

Deletion request without access to the app

For users who cannot delete their account via the app (e.g. if they have lost access), an external way of requesting deletion is available: the deletion of the AQVELIS account can be requested by email to support@aqvelis.at.

Delete data without deleting your account

You can delete individual content data directly in the AQVELIS app without deleting your AQVELIS account. The app offers the following options for this:

Deleting a facility/water environment

1. Open the “Overview” in the app.
2. Tap the menu (⋮) of the facility in question and select “Delete”.
3. Confirm the prompt “Delete Facility?” with “Delete”.

This deletes the facility. Via the deletion rules stored in the database, the data assigned to this facility is also deleted:

• measurements
• measurement target ranges
• product assignments
• measurement device metadata

Deleting a single measurement

1. In the “Overview”, tap the facility in question.
2. Open “Trend” (screen “Measurement History”).
3. Select the parameter in question and, under “Recent Measurements”, tap the measurement in question (older measurements can be reached via “Show All”).
4. Select “Delete” and confirm the prompt “Delete Measurement?” with “Delete”.

This deletes only this measurement. Deletion is available for manually entered measurements.

Removing a product assignment

1. In the “Overview”, tap the facility in question and open “Products” (alternatively: Settings → “Products”).
2. Select the assigned product to open the “Product Details”.
3. In the “Facility Assignment” section, tap “Remove” next to the facility in question.

This removes only the assignment of this product to this facility. Global product catalog data remains.

Which data is retained?

With these deletions, all data not affected by the respective deletion action is retained. In particular:

• Deleting a single measurement or removing a product assignment deletes neither your account nor your facility.
• Account data such as name, email address and user ID is not deleted by these deletions. It is retained until the account is deleted completely and is then deleted as described in the section “Deleting your AQVELIS account”.

Retention and deletion periods

The deleted data is removed in accordance with the deletion process described above. Statutory retention obligations remain unaffected, insofar as they exist in individual cases. The primary AQVELIS project data is stored with our processor Supabase in the eu-west-1 region (Ireland, EU). With the email delivery service Mailtrap, the complete removal of deleted data from records/logs may, according to the provider, take up to 30 days. Anonymization instead of deletion does not take place.

Further information

General information on the processing of personal data can be found in the Privacy Policy.